Shipping Information

Welcome to Bali Art and Craft Shipping Information We aim to provide a seamless delivery experience from our workshop to your doorstep. Below are the details of our shipping policies and practices to help you understand our logistics and delivery systems.

1. Shipping Options and Delivery Times

  • Standard Shipping:
    • Domestic (Indonesia): Takes approximately 5-7 business days.
    • International: Delivery can take between 10-20 business days depending on the destination.
  • Express Shipping:
    • Domestic: Delivered within 3-5 business days.
    • International: Delivered within 5-10 business days, available to selected destinations.
  • Overnight Shipping:
    • Available for urgent deliveries within Indonesia. Please contact our customer service to confirm availability and pricing.

2. Order Processing

  • Business Days: Our business operates from Monday to Friday, excluding national holidays in Indonesia.
  • Processing Time: Orders placed before 12 PM GMT+8 are processed the same day, while those after 12 PM are processed the next business day.
  • Custom Orders: Please note that custom or made-to-order items may require additional processing time, which will be communicated at the time of order.

3. Shipping Costs

  • Calculation: Shipping costs are calculated based on weight, dimensions, and the distance the package needs to travel from our warehouse in Bali.
  • Estimator: Use our shipping cost estimator at checkout to determine the exact shipping fees based on your location and order details.

4. Tracking and Notifications

  • Tracking Number: A tracking number will be provided via email as soon as your order has been shipped.
  • Tracking Portal: You can track the status of your shipment directly on our website or through the carrier’s website using the provided tracking number.

5. Packaging

  • Sustainable Materials: We use environmentally friendly materials for packaging to minimize environmental impact.
  • Secure Packaging: All items are securely wrapped with protective materials to ensure they arrive in perfect condition. Special care is taken with fragile items, which are double-packed with additional protective layers.

6. International Shipping Policies

  • Customs and Duties: All international shipments are subject to customs, duties, and taxes imposed by the destination country. These charges are the recipient’s responsibility and must be paid by the recipient.
  • Regulations and Restrictions: We adhere to all local and international shipping regulations. Certain products may have shipping restrictions based on their nature or the destination country.

7. Handling Delivery Issues

  • Lost or Damaged Goods: If your order is lost during shipping or arrives damaged, please contact our customer service immediately to initiate an investigation and claim.
  • Resolution: We prioritize resolving delivery issues swiftly, offering replacements or refunds where applicable.

8. Special Circumstances

  • Holiday Shipping: During peak seasons and major holidays, shipping times may extend beyond the standard timeframe due to increased volume of shipments and carrier delays.
  • COVID-19 Impact: Please be aware that shipping times might be affected by ongoing COVID-19 pandemic-related restrictions and adjustments.

Contact Us For any questions related to your shipping needs or to discuss specific requirements for your order, please reach out to us:

We appreciate your choice to shop with Bali Art and Craft, and we are committed to ensuring that your order arrives safely and timely. Thank you for supporting traditional Balinese craftsmanship.