Ordering goods at Bali Art and Craft is not difficult. First, open our Shopify website, baliartandcraft.com, then select the items you want to order, then click "add to cart" to add the ordered items to your cart, and make sure how many items you want to order. You can check the contents of your shopping cart at any time by clicking the "Basket" button at the top right of the page. then click the checkout button to continue the next process, and then you will be asked to complete your personal data. Make sure you enter your data and address correctly to speed up the shipping process and avoid lost items. then click "continue to shipping" to proceed to the payment process. Follow and complete the requested data according to the instructions, and then you will get an email notification. And then we will process your goods.

After we receive your order on Shopify, it will take us 3-5 days to process your order. because we make orders if ordered.

After the order is placed, you will receive a confirmation email to the address provided. If, for any reason, this doesn't arrive, please contact us at help@baliartandcraft.com.

We are very concerned about the quality and safety of our product packaging because we send international orders that travel very far, so we use extra bubble wrap on our packaging, to avoid damage to the goods when received

Just email us at help@baliartandcraft.com with the new shipping address. with a record of informing no more than 24 hours, and any changes after the deadline given by us cannot be made.

Currently, Bali Art and Craft accepts payment via PayPal, Visa Debit Card and Credit Card (Visa, Mastercard, Discover and American Express).

No, we do not have a minimum order.

Once your order is ready to ship, we'll send you a shipping confirmation email with your order number and tracking information. You can also check the status of your order by visiting the Track Your Order page. If you do not receive the email, contact us at help@baliartandcraft.com.

According to our policy, we do not accept order cancellations.

We do not accept custom-size orders.

The item you will receive is not 100% similar to the photo posted, but the size is similar. because this is a handicraft made by Balinese art and craft craftsmen, where the unique parasitic wood or root wood is a work of natural art. So you will receive a different shape but the same size.

We will send your goods by air, and we also work with DHL and Pos Indonesia.

On average, orders arrive at their destination in 5-8 days. Delivery time will depend primarily on two factors: the availability of the goods and the delivery service.

You are responsible for any customs duties and import taxes that may apply. We are not responsible for delays due to customs.

Please contact us at help@baliartandcraft with video and detailed photos of the damaged product and also send a photo of the plastic cover on the package, and we will help you.